Our technical support provides prompt support by telephone, remote and onsite support at the need of the hour. To that extent, our Annual Maintenance Contract (AMC) ensures that your IT infrastructure is always secured and up to date.
3 Preventive maintenance visits per quarter
8 X 5 Support
TAT time: 4 hrs. if it is on the same day, or next business day as per the service
SLA agreement will be met at 99% and will be submitted at the time of receipt of PO
Priority Services for customer who have AMC and call us for support
Spares replacement will not be covered under Non – Comprehensive agreement
Cost effective charges and quality service deliverables
Trained Service professionals - A team of highly energetic professionals.
Committed response time and repair time.
Technical support is available at your place within short time.
Service Engineer will report same day of telephone call on working days and in working hours time.
Unlimited remote support is offered during office hours through phone/ Internet
We offer solutions to hardware problems, to reduce your machines down time.